Supplier Feedback

The State Procurement Board is keen to find out your experience tendering for government business, and to use this information to help government agencies to improve the way the State Government purchases goods and services.

It has developed an online survey tool linked to the SA Tenders and Contracts website for you to use at the end of your experience with the procurement process. For example:

  • After you have downloaded the tender documentation but decided not to submit a tender; or
  • At the end of the process following tender debrief or contract execution (as applicable).

The generic survey tool can be used for other tender processes that are advertised on the Tenders and Contracts website but are not subject to the State Procurement Board's authority. For example:

  • DPTI has advised it wishes to receive feedback on the construction procurement valued over $165,000, for which it holds responsibility; and
  • Providing feedback on tenders managed by Local Government Authority Procurement.

You will be able to identify tenders conducted by agencies participating in this initiative as a link will be included on their tenders when they appear on the SA Tenders website (as open, closed or awarded). That page also includes the tender title, reference code and issuing agency detail that is required in your survey response.

If you already have the necessary tender information you can navigate directly to the survey here: https://www.surveymonkey.com

If not, go to the Tenders and Contract website and retrieve the tender information: https://www.tenders.sa.gov.au/tenders/index.do

Your responses will be anonymous. The survey does not replace normal tender communication processes between you and the issuing agency (eg. nominated contact protocols for queries, clarification and complaints).

It is anticipated the supplier feedback survey data will be analysed at least twice a year and the initiative will be reviewed after the first 12 months of operation.